Billing

For all individual services, payment will be taken in full prior to delivery of goods or complete service packages unless otherwise agreed.  In the case of recurring payments, these will be charged on predetermined dates of which you will be notified.

Cancellation Policy

I operate a 48 hour cancellation policy.  Appointments can be rescheduled where more than 48 hours notice is given.  A cancellation fee may be applicable for cancellations less than the period stated.  

“No Shows” without notification will be subject to the full consultation cost. This includes if you do not connect to the Skype/Zoom/WhatsApp online meeting within 10 minutes from the commencement time. If you arrive late for your appointment you may not receive a full allotted time for your appointment.

It is the responsibility of the client to have a working internet connection for consultations via Skype/Zoom/WhatsApp and telephone. Full consultation charges will apply for scheduled sessions that are unable to connect.

Refund Policy

I always aim to ensure clients are 100% happy with the service I offer.  If for any reason you decide not to continue with my services, refunds will be made for payments only when services have been paid for and not delivered, in certain circumstances partial refunds can be issued.

Products / Service Availability

All products and services are subject to availability and maybe withdrawn at any time.

Disclaimer

The nutritionists at Nella Nutrition are not medically trained doctors or dieticians, the scope of our consultation and programming services do not include treatment or diagnosis of specific illnesses or disorders. If you, the client, suspect you may have an illness that requires medical attention we do encourage you to seek medical advice.

While our clients usually experience better health and wellness outcomes as a result of our advice, Nella Nutrition cannot guarantee protection from future illness. 

At Nella Nutrition we focus on improving health, wellness and prevention of illness through various nutrition strategies, supplementation and lifestyle advice to achieve optimal health. As nutritionists we primarily educate and empower our clients to have more personal responsibility over their health and lifestyle; we provide the knowledge and lifestyle strategies that they can sustain in the future.

Details of any current medication will need to be provided. Please inform your nutritionist if any prescriptions or dosages change throughout your time with us.

In receiving this document, you shall be deemed to have acknowledged that you understand that Nella Nutrition offers a health & performance nutrition consultancy service and is not an alternative to medical advice and that you should seek a doctor if you think you have a medical condition.

Nella Nutrition requests that the Client notes the following:

• Consultations and services can only be provided to individuals aged 18 and over.
• Nutritional advice is tailored to the individual to support concerns identified and agreed between both parties.
• Nutritionists are not permitted to diagnose, or claim to treat medical conditions.
• Nutritional advice is not a substitute for professional medical advice and/or treatment.
• Nutritionists may recommend food supplements as part of your programme which are optional.
• Nutritionists interpret the science of nutrition, to guide you towards making informed food choices to optimise your health, performance and well-being.
• Results are not guaranteed and results may vary from person to person.

The Client understands and agrees to the following:

• I am responsible for contacting my GP about any health concerns.
• I am responsible to make the Nutritionist aware of any previously diagnosed eating disorders, or if you suspect you may be subject to disordered eating practices.
• I give permission for you to contact my GP regarding any agreed aspects of my care.
• If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritionist. This is necessary because of any possible reaction between medication and the nutritional programme.
• It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements I am taking as this may affect the nutritional programme.
• If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritionist promptly for clarification.
• I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.
• Recording consultations using any form of electronic media is not allowed without the written permission of both myself and my Nutritionist. 

Site Usages

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Nella Nutrition’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Nella Nutrition’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.